Frequently Asked Questions
Do I need to register before placing an order?

As an online healthcare provider, we are required to adhere to strict regulations, which include keeping complete and correct client profile details that are handled and safeguarded within our website. When it comes to dispatching your order, the data you submit is only seen by the appropriate healthcare professionals and team members and is stored in compliance with GDPR. On our website, you cannot place an order for a prescription-only drug without first signing up and completing an online consultation form except you have once gotten the drug and needs to re order to complete your dosage.

Where does my weight loss medication come from?

All prescription drugs are bought directly from the manufacturer’s authorized UK distributor and kept in our GPhC-registered pharmacy in the UK. Once a member of the prescribing staff has approved your consultation, it is then directly dispensed to you from the pharmacy.

What happens if my prescription is not approved after making payment?


Following the completion of your online consultation, product selection, and payment, our prescriber will go through your consultation in detail and may contact you by phone to ask further questions to ascertain whether the prescription is appropriate for you. Age and I.D. verification checks will also be conducted simultaneously and in the background.

You will receive a full refund right away if the doctor does not authorize your prescription for any reason or if the age verification checks are unsuccessful.

What is your refund policy?

If you change your mind after placing your order then please email us immediately on
quoting your order number. We are happy to offer you a full refund with no questions asked as long as the products have not been dispensed. Once dispensed, the product becomes labelled specifically for you and packed and we are unable to re-use it. Therefore, you will not be able to cancel your order after this stage. Medicinal products cannot be returned due to legislation governing the sale and supply of medicines in the UK. Orders are usually processed and dispensed on the same day of placing the order, therefore if you would like to make changes or cancel your order, please ensure you contact us immediately after placing the order. Refunds will be issued to your original payment card. Please note that Weight Loss Remedy does not manufacture any medicines and only dispenses medication and products licensed in the UK. You are not entitled to a refund if the efficacy does not meet your expectation or if you have been unable to lose a desired amount weight. Prescription only medication cannot be returned or refunded due to the legislation governing the sale and supply of medicines.

I have not received my order

Orders are sent out by next-day delivery between Monday and Saturday due to cold-chain restrictions. For instance, if you ordered on Tuesday morning, you might get it the day after. However, if your order was placed on a Saturday after-noon, we might not ship it out until the following Monday for delivery on Tuesday.

If your order has not arrived on the anticipated day, please send us an email right away at and include your order number. For your benefit, we will look into this right away.

Can I place orders without a prescription or completing the consultation form?

Any prescription-only drug cannot be purchased without a prescription. However, your order will be accepted and sent to you if you are purchasing to finish your dosage. For all orders, you must complete an online / remote consultation form before receiving your weight loss medication from our clinic. After reviewing your form, one of our prescribers may get in touch with you to confirm the information you provided and perhaps ask you some further, in-depth questions. A prescription will be created for you and dispensed from our pharmacy after they decide whether you are qualified for treatment.

How is my order delivered to me?

According to cold-chain shipping, all weight reduction injections and medication are delivered directly from our UK-based pharmacy. In order to guarantee that it reaches you at the proper temperature range, it is packaged by a dispenser in covert packaging with the appropriate insulating materials and ice gel backs. It is delivered to the address you provided using a tracked service for next-day delivery or a tracked two-day service for Northern Ireland and the Channel Islands. Make sure someone is present at the address so the medication can be delivered.

For additional details, please refer to our “shipping terms & conditions” page.

I have received a faulty product

If you have received a faulty device/pen or if it becomes faulty (for example, the pen fails to release any liquid) then contact us as soon as you realise it. You will be asked to return the pen to the pharmacy using recorded/tracked delivery with a description of the fault. A case will be opened with the manufacturer for investigation and the faulty device will be sent them for investigation. If confirmed faulty, the device will be replaced free of charge. Please note that process can take between 3-6 days for completion. Any faulty pens have to be reported within 5 days of receiving your order. After this time we will be unable to replace any faulty pens. If any pens are found to be in working order then they will either be disposed of or returned back to you. Please note that given due to the products being a medicine and a medical device, we will not be able to issue a refund or replacement until the products have been confirmed faulty by the manufacturers and a replacement issued by them.

How do we verify your ID and age?

We always make sure you are at least 18 years old before you make your first transaction. At the time of registration, checks are made against the data you supply, including but not limited to your name, address, and date of birth on national identity registries. If there are any differences in your information over time, additional checks may be made. All inspections are performed automatically behind the scenes, making the process as simple as possible for you.

A member of our customer care team will get in touch with you to ask for formal identification if we are unable to determine your age from the information you have supplied.

Why do we need your phone number?

This is due to two factors. First, after reviewing the consultation, it could be essential to get in touch with you if the prescriber still has doubts regarding your health. It minimizes any delay to your order and is one of the quickest ways to resolve any issue if we call you.

Second, you will receive SMS/text message delivery notifications. Therefore, you will be able to use this service simply supplying your mobile number.

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